Enhanced Call Center Wrap Up
Empower your call center staff
Our Call Center Wrap Up script has gotten an upgrade and now allows for a smoother and more efficient way to track member interactions. The script gathers data from staff after a member interaction using custom categories and subcategories to breakdown exactly what the member needed assistance with. Based on the answers selected, the script creates a Keyinsight record in KeyStone at the person and account level. This allows for the CU to run reports, or refer back to for future member interactions.
Designed to streamline post-call processes and gather valuable data. This UI script provides a consistent, user friendly form to record details from member interactions, that connects with Keystone.
Our script goes beyond basic reporting by automatically inserting interaction records at both the person and account levels.
Based on choices selected by staff during the call, these records provide a comprehensive view of member interactions that drive operational efficiency and enhance member experiences.
Using KeyInsight, Call Center Wrap Up provides follow up notes, allowing your credit union to track engagement and tailor future interactions to individual member preferences.
How can Call Center Wrap Up help you?
Let us know what your credit union needs are and how our Call Center Wrap Up script can help your employees. Leave us your info and we will contact you to set up a meeting.
More Information
Feel free to reach out to one of our CUSO staff members for more information on this, and other services we offer.
(409) 923-1494
clientservices@keycuso.com